When I reported my inability to operate my new caulk gun (Model 930-GTD),, Newborn's Customer Relationsinitially sent further instructions and suggestions (which are also on the model's website). After my further failures, Newborn agreed to send a more basic substitute gun which is easier to pull back. Also, after my explanation of our situation, Newborn thoughtfully waived any additional cost and a return of the problem caulk gun. All of this was done very promptly and graciously by Newborn. Very much appreciated! Barton Massey
Rating: [5 of 5 Stars!]