First shipment did not arrive. After complaint, they resend and received. Good customer service.Using the item, after about 5 pulls, it refuses to retract no matter what I do. Now it is like any non retractable id holder. Useless for what I bought it for.Throwing it away. I suppose you get what you pay for, it was cheap!!Stars given more for service than the product
Rating: [2 of 5 Stars!]