I was initially sent the wrong item, but email responses from Customer Service were relatively swift. They emailed me the return address label, and I had my beloved La Danse Espagnolle within four days of their receiving the returned item. The product itself, a replacement for a previous one that I had given away to a friend, is as beautiful as I remembered. I'm so happy to be able to enjoy it every day. I would definitely recommend OpenTip to a friend.
Rating: [5 of 5 Stars!]