The seller was excellent and very prompt. And while the likeness of Jenna Coleman is well done, the figure has stability problems (not the seller's fault obviously) and it's very difficult to get it to stand upright as the legs/feet are very wobbly. I've not run into similar issues with any of the other figures in the series, just this one, but it's enough of an issue that I really can't recommend the figure that highly. I finally was able to brace it and get it to stand by using my River Song figure to support it which, if you're a Whovian, is actually pretty fitting. Disappointing as a result. Clara deserves better.