When I received this luggage rack in the mail, some of the wood was chipped off, so I sent it back for an exchange of same model. The second one I received was better, but some of the finish was unpainted. I decided to keep it anyway just to avoid the hassle of returning another. I haven't had any guests since I purchased it, so can't speak for the construction. I believe the company should closely inspect the finish prior to sending it out.
Rating:
[4 of 5 Stars!]