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Customer Reviews
Items 1 - 2 of 2 reviews
 1 
By Mike Creech
Date: March 30, 2013
This a good item but it was too small for my use. I returned it with no problems and got one bigger.
Rating: [3 of 5 Stars!]
By Lucidity
Date: May 06, 2011
This UV filter works, but there are some strange issues with it. Hopefully my review will help other customers avoid the hassles I went through with this item.The inlet/outlet barbs on this filter are supposedly sized to fit 3/4 inch tubing; however, oddly, the barbs are significantly smaller than they should be, so tubing goes on, hangs loosely, and then falls off if you move the unit around much.In my experience with other pond products with barbs, barbs are designed to hold tubing quite snugly, without requiring the use of clamps (this is especially important if you have to open up the unit every month or so to do the recommended cleanings of the interior light cover, where clamps would be a major pain). There are no threads or any other way of securing tubing to this UV filter.The issue of how to attach tubing to the unit caused a great deal of confusion for me when I first got the product. I took it to several local pond supply stores to see if they could help me figure out if I was doing something wrong. The pond supply folks were as puzzled as I was about why the barbs did not fit standard 3/4 inch tubing. We tried other sized tubing, but nothing fit properly.I emailed the customer support people at Danner Manufacturing (the company that makes these filters). Their staff were entirely unhelpful. Eventually, the best they could manage in response to my request for instructions on how to attach the unit to tubing (and ultimately to my Pondmaster pump/filter unit), was to send me a sketch showing a UV filter attached to a pump (but no instructions or diagrams on how this was actually accomplished). This sketch was supposed to demonstrate that it was theoretically possible to attach the UV filter to other equipment. When I followed up with several emails asking them for details on -how- to attach the tubing, I received a message that they were researching what types of adapters were needed, but then a week went by with no further communication from them despite an additional query from me. At that point, in frustration, I gave up on receiving any kind of customer support.As the algae was continuing to build up in my pond and I was increasingly concerned for my fish, I decided to just try running the UV filter with the tubing loosely attached just to see if that would somehow be good enough. Lo and behold, when the UV filter is running, even if loosely connected to the pump via 3/4 inch tubing, a certain amount of suction occurs, allowing the tubing to stay connected (as long as you don't bump the UV filter or the tubing).What this means is that, if you have a person to help you (holding the pump and any other attached equipment while you hold the UV filter and it's tubing), you can lay all of your equipment into the pond carefully, being sure nothing gets disconnected in the process, and then turn on the pump and UV filter. If everything stays connected, when you turn on the UV filter and pump, everything should stay connected -- as long as you don't have big, heavy fish that like to nudge the tubing or any significant currents where your equipment is located.Personally, I find this to be a tedious process (which will have to be repeated each time I clean the UV light cover and/or my filter), and I don't appreciate that there were no instructions about any of this included with the product. I also did not find Danner Manufacturing to be at all helpful in resolving this issue.However, once I figured it out... the UV filter does do its job wonderfully! The pond is free of algae after about a week of run-time. I just wish I had known how to solve the installation issues and hadn't wasted so much time trying to figure this out.
Rating: [3 of 5 Stars!]
Items 1 - 2 of 2 reviews
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